Title:  Intern (Digitalization, Innovation and TC Optimization Services)

​​Requisition ID: 6723 
Grade: Intern
Category: Internship
Employment Type: NonStaff-Regular
Country: Austria
Duty Station: Vienna   
Entry Date: As soon as possible
Internship Duration: 3-6 months
Application Deadline: 25-Nov-2025, 11:59 PM (Vienna, Austria time)

Vacancy Announcement
 

ORGANIZATIONAL CONTEXT

The United Nations Industrial Development Organization (UNIDO) is the specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization and environmental sustainability.  The mission UNIDO, as described in the Lima Declaration adopted at the fifteenth session of the UNIDO General Conference in 2013 as well as the Abu Dhabi Declaration adopted at the eighteenth session of UNIDO General Conference in 2019, is to promote and accelerate inclusive and sustainable industrial development (ISID) in Member States. The relevance of ISID as an integrated approach to all three pillars of sustainable development is recognized by the 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of ISID, however, applies to a greater or lesser extent to all SDGs.

The medium-term programme framework (MTPF) is UNIDO’s core strategic document. As the Organization moves from the 2022–2025 cycle to the 2026–2029 MTPF, it sets a renewed vision to support Member States shape their industries for development. The new priorities include renewable and clean energy, sustainable access and climate action, ending hunger through innovation and local value addition, and fair and sustainable global and regional supply chains. Cross-cutting priorities focus on industrial and economic policy advice, skills development, fostering digitalization and artificial intelligence, gender equality and the empowerment of women, supporting youth, promoting cleaner production and circular economy, and leveraging private sector investment and development finance.

Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards and quality-related activities; and (iv) convening and partnerships for knowledge transfer, networking and industrial cooperation. Such core functions are carried out in Divisions/Offices in its Headquarters, Sub-regional Offices and Country Offices.

Under the overall direction of the Director General, and in close collaboration with relevant organizational entities within UNIDO, the Directorate of Corporate Services and Operations (COR), headed by a Managing Director, is responsible and accountable for the management of UNIDO’s human, financial and material resources, ensuring the capacity of the Organization to fulfil its mandate. The Directorate oversees a full range of corporate services to meet the support needs of the Organization, acts as a custodian for corporate management policies, and promotes a culture of cooperation, service orientation and corporate excellence throughout the Organization to deliver efficient and effective high-quality work and enable tangible impact on the ground to achieve ISID worldwide.

The Directorate manages the functions of the Ethics and Accountability Unit (COR/EAU), the Risk Management and Compliance Unit (COR/RCU), the Divisions of Financial Resource Management (COR/FIN) and Human Resources Management (COR/HRM), as well as the following Services: Procurement Services (COR/PRO); Digitalization, Innovation and TC Optimization Services (COR/DIT); Facility Management Services (COR/BMS); and Asset Management and Logistics Services (COR/AML). The Directorate also manages personnel security and safety matters. The Directorate ensures close coordination and collaboration among the Divisions as well as with relevant organizational entities in all Directorates across the Organization.

Under the supervision of the Managing Director of the Directorate of Corporate Services and Operations (COR) and in close coordination with other organizational entities within UNIDO, the Digitalization, Innovation, and TC Optimization Services (COR/DIT) focuses on enabling the organization through innovative digital solutions and ensuring secure and efficient IT services. It will implement and oversee digital, IT and InnoLab related initiatives aimed at optimizing TC delivery. It provides experimentation and innovation through a laboratory-based service. COR/DIT collaborates closely with all Directorates to enable digitalization, innovation and optimization of processes, thereby supporting greater synergy and integration.

The position is located under COR/DIT/DIG. COR/DIT/DIG is responsible for the operationalization and implementation of IT and digitalization strategies and solutions, for setting and enforcing common IT standards and best practices at UNIDO and managing corporate IT services. The Unit, in close cooperation with relevant entities, shall ensure that applications and systems are implemented in an integrated, sustainable and secure manner. The Unit shall also provide added-value for the Organization based on cost-benefit considerations and deliver continuous improvement of the Organization’s IT operations. 

GENERIC DUTIES AND RESPONSIBILITIES

The Intern shall work under the direct supervision of the Web Application Management Officer and the overall guidance of the Chief of COR/DIT, and shall be engaged as follows:

1. Exposed to the regular core functions of the COR/DIT/DIG and as such shall have the opportunity to observe the day-to-day operations and engage in on-the-job training in specific actions delegated by the Supervisor.

2. Engaged in a specific self-contained assignment described below:

• Assist with content review, clean-up, and migration activities from legacy platforms (e.g., OpenText or local drives) to SharePoint Online.
• Support the restructuring and tagging of content in alignment with intranet best practices and user-centered design.
• Assist in testing SharePoint pages and content display to ensure functionality, consistency, and usability.
• Help collect and organize content from various departments/divisions in preparation for upload to SharePoint.
• Coordinate with business units and focal points to identify outdated or redundant content and recommend updates.
• Support the documentation of processes, guidelines, and SOPs related to content governance and SharePoint usage.
• Provide assistance in maintaining site templates and reusable components (e.g., quick links, navigation menus, visual layouts).
• Perform other tasks related to digitalization or web content management as assigned, in line with the intern’s learning objectives.

2. Other Special emerging Projects that may enhance the learning experience of the Intern.

The Intern will be required to prepare an end-of-internship report, which will be submitted to and cleared by UNIDO Internship Coordination team.

MINIMUM ORGANIZATIONAL REQUIREMENTS

Education: Enrolled in a second level university degree programme (master's or equivalent) or higher; or begin the internship within one year of completing a second level university degree; or be enrolled in the final academic year of a first degree programme (bachelor's or equivalent); or begin the internship within one year of completing a first level university degree. Only accredited institutions will be considered.

Field of specialization: Information Management, Library and Information Science, Communication, Web Design, IT, or a related field.

Languages: Fluency in written and spoken English is required. Knowledge of another official United Nations language (Arabic, Chinese, French, Russian and Spanish) is an asset.

Other Skills:

• Basic knowledge of SharePoint Online, Microsoft 365, or other content management systems is required.
• Familiarity with digital content structure, document organization, or basic web publishing is an advantage.
• Strong organizational and communication skills, with attention to detail.
• Interest in digital transformation and improving the user experience.
• Ability to work independently and collaborate within a diverse, multicultural team.

TERMS AND CONDITIONS

• Internships at UNIDO are full-time and shall be for a period of three to six months. For internships fully sponsored through partner institutions, the maximum duration shall be twelve months, subject to prior HRM agreement. Extensions beyond the initially agreed duration are not permitted.
• Interns receive a monthly stipend based on their duty station.
• Interns are responsible for living expenses, accommodation, visas, and related costs.

CORE COMPETENCIES

Core Values

WE LIVE AND ACT WITH INTEGRITY: work honestly, openly and impartially.

WE SHOW PROFESSIONALISM: work hard and competently in a committed and responsible manner.

WE RESPECT DIVERSITY: work together effectively, respectfully and inclusively, regardless of our differences in culture and perspective.

Key Competencies

WE FOCUS ON PEOPLE: cooperate to fully reach our potential –and this is true for our colleagues as well as our clients. Emotional intelligence and receptiveness are vital parts of our UNIDO identity.

WE FOCUS ON RESULTS AND RESPONSIBILITIES: focus on planning, organizing and managing our work effectively and efficiently. We are responsible and accountable for achieving our results and meeting our performance standards. This accountability does not end with our colleagues and supervisors, but we also owe it to those we serve and who have trusted us to contribute to a better, safer and healthier world.

WE COMMUNICATE AND EARN TRUST: communicate effectively with one another and build an environment of trust where we can all excel in our work.

WE THINK OUTSIDE THE BOX AND INNOVATE: to stay relevant, we continuously improve, support innovation, share our knowledge and skills, and learn from one another.

LEARNING ELEMENTS

Gain hands-on experience with SharePoint Online and Microsoft 365 content management tools.

Learn the principles of intranet design, user-centered content structure, and digital information governance.

Participate in digital transformation initiatives within a UN system organization.

Enhance skills in information architecture, stakeholder communication, and cross-departmental coordination.

Gain exposure to working in a diverse, multicultural, and collaborative environment.

UNIDO Interns are expected to uphold the highest standards of integrity, professionalism and respect for diversity at all times, both at work and outside. Only candidates who fully and unconditionally commit to these values should consider applying for internships at UNIDO.

All applications must be submitted through the UNIDO Online Recruitment System.
Correspondence will be undertaken only with candidates who are being considered at an advanced phase of the selection process.

Visit the UNIDO employment website for details on how to apply: www.careers.unido.org

Notice to applicants:
UNIDO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. If you have received a solicitation for the payment of a fee, please disregard it. Vacant positions within UNIDO are advertised on the official UNIDO website. Should you have any questions concerning persons or companies claiming to be recruiting on behalf of UNIDO and requesting payment of a fee, please contact: internship@unido.org