Title:  Digitalization and Analytics Officer

Requisition ID: 3146 
Grade: P3 
Country: Austria 
Duty Station: Vienna 
Category: Professional and Higher 
Type of Job Posting: Internal and External
Employment Type: Staff-Full-time
Appointment Type: Fixed Term - 100 series
Minimum Annual Salary: 93,488 USD 
Application Deadline: 06-Dec-2023, 11:59 PM (CET)  


Vacancy Announcement
Female candidates from all Member States are particularly encouraged to apply.


Organizational Context


The United Nations Industrial Development Organization (UNIDO) is the specialized agency of the United Nations that promotes industrial development for poverty reduction, inclusive globalization and environmental sustainability. The mission of UNIDO, as described in the Lima Declaration adopted at the fifteenth session of the UNIDO General Conference in 2013 as well as the Abu Dhabi Declaration adopted at the eighteenth session of UNIDO General Conference in 2019, is to promote and accelerate inclusive and sustainable industrial development (ISID) in Member States. The relevance of ISID as an integrated approach to all three pillars of sustainable development is recognized by the 2030 Agenda for Sustainable Development and the related Sustainable Development Goals (SDGs), which will frame United Nations and country efforts towards sustainable development. UNIDO’s mandate is fully recognized in SDG-9, which calls to “Build resilient infrastructure, promote inclusive and sustainable industrialization and foster innovation”. The relevance of ISID, however, applies in greater or lesser extent to all SDGs. Accordingly, the Organization’s programmatic focus is structured in four strategic priorities: Creating shared prosperity; Advancing economic competitiveness; Safeguarding the environment; and Strengthening knowledge and institutions.

Each of these programmatic fields of activity contains a number of individual programmes, which are implemented in a holistic manner to achieve effective outcomes and impacts through UNIDO’s four enabling functions: (i) technical cooperation; (ii) analytical and research functions and policy advisory services; (iii) normative functions and standards and quality-related activities; and (iv) convening and partnerships for knowledge transfer, networking and industrial cooperation. Such core functions are carried out in Departments/Offices in its Headquarters, Regional Offices and Hubs and Country Offices.


The Directorate of Corporate Services and Operations (COR) is responsible and accountable for the management of UNIDO’s human, financial and material resources, ensuring the capacity of the Organization to fulfil its mandate. The Directorate oversees a full range of financial, human resources, learning and staff development, procurement, information technology and general services to meet the service support needs of the Organization as a whole.  Additionally, the Directorate houses the Gender Equality and Empowerment of Women Unit and the Ethics and Accountability Unit as well as oversees their operations. Furthermore, the Directorate provides guidance on personnel security and safety matters and ensures the overall coordination of UNIDO’s response. 


The Information Technology and Digitalization Services (COR/DIG) focuses on enabling the Organization through new and innovative digital technologies, while ensuring secure, reliable, effective and efficient information technology (IT) services towards the achievement of strategic objectives and UNIDO’s ISID mandate.  


IT services includes the management and development of web, digital and business solutions; maintaining a robust data center and infrastructure; managing the cybersecurity programme, providing efficient end-user solutions and support; ensuring knowledge management; data-driven analytics and business intelligence; and platforms for enabling transparent external relations with Member States, partners and civil society.  


COR/DIG is responsible for the management and implementation of IT and digitization strategies and solutions, for setting and enforcing common IT standards and best practices throughout UNIDO and managing corporate IT services. In close cooperation with the Coordination and Integration Support Division (IET/CIS) and the Quality, Impact and Accountability (IET/QUA) Division, COR/DIG will ensure from an operational and technical perspective, that applications and systems are implemented in an integrated, sustainable and secure manner following best practices, and providing value-added for the Organization based on cost-benefit considerations in pursuit of the principles of Result-Based Management and delivering overall continuous improvement of the Organization’s operations. Furthermore, it coordinates a Service Desk which is the single point of contact for requests from the UNIDO workforce positioned both at Headquarters and the field. 


The Digitalization and Analytics Officer works under the overall guidance of the Chief,COR/DIG;  the direct supervision of the Digitalization Lead; and in close collaboration with the colleagues to support the mandate of the Division to ensure the seamless integration and implementation of digital solutions and analytics tools that align with the Organization's strategic objectives and UNIDO’s ISID mandate. This role is pivotal in driving the digital transformation journey, ensuring that the latest technologies are leveraged to optimize processes, enhance data-driven decision-making, and foster innovation across the Organization. 

The Digitalization and Analytics Officer is expected to deliver


(a) comprehensive digital strategies that align with the Organization's goals and objectives, ensuring that all digital initiatives are scalable, sustainable, and provide tangible value; 

(b) robust and secure architectural designs for digital solutions, ensuring that they are in compliance with the set IT standards and best practices of UNIDO; 

(c) continuous evaluation and recommendation of emerging technologies and methodologies that can drive efficiency, innovation, and enhance the Organization's digital capabilities, while working in tandem with other divisions to ensure integrated and holistic IT solutions. 


The UNIDO Staff Performance Management System reinforces the collaboration within formal units as well as among cross-functional teams. In this context, the incumbent collaborates with his/her supervisor and colleagues, within as well as outside the unit. Within the formal teams, the incumbent may be expected to backstop other team members as required.


Staff -members are subject to the authority of the Director-General and in this context all staff are expected to serve in any assignment and duty station as determined by the needs of the Organization. 


Main Responsibilities 


The Digitalization and Analytics Officer plays a key role in advancing the organization's digital transformation agenda. Through the strategic deployment of Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and other frontier technologies, s/he will create innovative solutions that propel the organization into the future.  Furthermore, the incumbent has a crucial responsibility for the maintenance and enhancement of UNIDO's existing SAP Business Intelligence (BI/BW) solutions. This includes working closely with business stakeholders and other IT teams to deliver critical information that powers business decision-making. Ensuring the smooth operation of the current reporting landscape is paramount to sustaining operational efficiency and meeting the organization's data-driven needs. 


Specific Responsibilities 


  • Implement the digitalization strategy, integrating frontier technologies into business processes. 
  • Design and develop innovative digitalization solutions leveraging AI, ML, and RPA. 
  • Transform raw data into strategic insights to inform data-based decision-making. 
  • Collaborate with various stakeholders to align digital initiatives with business objectives. 
  • Maintain, enhance, and optimize the existing SAP Business Intelligence (BI), Business Warehouse (BW), and Lumira reporting landscape. 
  • Create insightful dashboards and reports using state of the art business Intelligence tools, ensuring timely and actionable business insights. 
  • Stay abreast of the latest technological advancements and incorporate relevant innovations. 
  • Apply agile methods in designing and implementing digital solutions. 
  • Perform other related duties and assignments as required. 


Core Values and Competencies 


Core Values 

WE LIVE AND ACT WITH INTEGRITY: work honestly, openly and impartially. 
WE SHOW PROFESSIONALISM: work hard and competently in a committed and responsible manner. 
WE RESPECT DIVERSITY: work together effectively, respectfully and inclusively, regardless of our differences in culture and perspective. 


Key Competencies 

WE FOCUS ON PEOPLE: cooperate to fully reach our potential –and this is true for our colleagues as well as our clients. Emotional intelligence and receptiveness are vital parts of our UNIDO identity. 
WE FOCUS ON RESULTS AND RESPONSIBILITIES: focus on planning, organizing and managing our work effectively and efficiently. We are responsible and accountable for achieving our results and meeting our performance standards. This accountability does not end with our colleagues and supervisors, but we also owe it to those, we serve and who have trusted us to contribute to a better, safer and healthier world. 
WE COMMUNICATE AND EARN TRUST: communicate effectively with one another and build an environment of trust where we can all excel in our work. 
WE THINK OUTSIDE THE BOX AND INNOVATE: To stay relevant, we continuously improve, support innovation, share our knowledge and skills, and learn from one another. 


Minimum Organizational Requirements 



Advanced university degree (Master or equivalent) in one or more of the following areas: information technology, computer science, computer engineering, information management, or similar curriculum. 



At least five (5) years of professional experience in data analytics and digital transformation in a complex environment is required.   
Experience in implementing digital solutions using agile methods. 
Proven experience in designing and implementing frontier technologies and their business applications such as: Big Data, AI/ML and RPA solutions, is required 
Proficiency in data transformation and data-driven decision-making tools, is required 
Solid grasp of latest technological advancements and trends in digitalization, is required 
Proven experience in SAP business intelligence, including data modelling, ETL and data visualization, is highly desirable. 
Experience in implementing scalable digital solutions in cloud-based platforms, which foster operational efficiency and data-driven decision making, is desirable 

International working experience, preferably within the UN system or in a multicultural environment is desirable.   



Fluency in written and spoken English is required.  Fluency in or working knowledge of other United Nations language(s), is desirable. 

NOTE: UNIDO professional level applicants are required to have served at least one year in their current position, if applying for a higher-level position. However, the seniority-in-grade requirements for applying for higher level positions, as per paragraphs 18 and 78 of the HRMF, have been waived.

UNIDO General Service applicants are required to be at least at the GS-5 level; to have served in their current position for at least two years; and to have served in UNIDO for at least five years.

For further information on salaries, refer to the International Civil Service Commission website: https://icsc.un.org/

Employees of UNIDO are expected at all times to uphold the highest standards of integrity, professionalism and respect for diversity, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for jobs at UNIDO.

All applications must be submitted online through the Online Recruitment System. Correspondence will be undertaken only with candidates who are being considered at an advanced phase of the selection process. Selected candidate(s) may be required to disclose to the Director General the nature and scope of financial and other personal interests and assets in respect of themselves, their spouses and dependents, under the procedures established by the Director General.

Visit the UNIDO careers site for details on how to apply: https://careers.unido.org/ 

NOTE: The Director General retains the discretion to make an appointment to this post at a lower level.

Notice to applicants:
UNIDO does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. If you have received a solicitation for the payment of a fee, please disregard it. Vacant positions within UNIDO are advertised on the official UNIDO website. Should you have any questions concerning persons or companies claiming to be recruiting on behalf of UNIDO and requesting payment of a fee, please contact: recruitment@unido.org